Online Appointment Booking System
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Non-urgent advice: New Appointments System
Appointments are still very much at a premium. We would ask you to only book clinician appointments where absolutely necessary. For routine medication queries or administrative queries please speak to our reception team.
For minor illness please consider self help or consult with your local pharmacist.
How To Book An Appointment
Urgent Appointments
If you need an urgent appointment for today (Monday to Friday):
- Call us: 0113 295 1600
(Lines open 8:00am – 6:30pm) - Visit the surgery: and speak with one of our care navigators
(Available 8:00am – 6:30pm)
Our care navigators will ask a few brief questions to make sure you receive the most appropriate care as quickly as possible.
Routine Appointments
If your problem is not urgent and you would like an appointment in the next 7–14 days, you can:
- Use the online system – PATCHS
- Call us: 0113 295 1600 (Monday to Friday, 8:00am – 6:30pm)
- Visit the surgery: and speak with a care navigator
When you contact us, we’ll ask what you need help with so we can arrange for the most suitable doctor, nurse, or health professional, or signpost you to another appropriate service.
Help with Your Appointment
Please let us know if:
- you have any access or communication need
- you would prefer to see or speak to a specific doctor, nurse, or healthcare professional
- you’d like your consultation by phone or face-to-face
- you need an interpreter
Home Visits: Housebound Patients
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate.
Appointments for Elderly Patients
Fountain Medical Centre are continually looking at ways to improve the services we offer to patients and listen to feedback from patients on how our service can be improved. We are aware that some patients have difficulty in contacting the practice by telephone when the surgery opens each morning at 8:00am as the lines are very busy and apologise if this has caused you any problems.
We have introduced a new way for patients to contact the surgery when the telephones are quieter. This will mean patients will not need to phone at 8:00am. Letters are sent out to patients in this group to advise what the best time is to contact the surgery (this is when the phones are a little quieter) and also use the new direct telephone number.
Changes have been made to the daily appointments for GPs and Advanced Nurse Practitioners (ANP) so that appointments are available only for elderly patients to book. We have added additional appointment slots in the morning and afternoon that are available to pre-book and book on the day.
Appointment Cancellation
Appointments are in great demand and missed appointments will impact on availability for other patients. Please advise the surgery if you cannot attend by contacting us through the NHS APP, System online, 0113 2951600 or through appointments reminder text message.
Thank you