2025
2024
2023
The survey was sent to 495 patients with 170 patients completing. Results as follows:
Q1. Generally, how easy is it to get through to someone at your GP practice on the phone?
82.14% of patients found it very easy/ fairly easy
Q2. Were you satisfied with the appointment (or appointments) you were offered?
78.68 % of patients are very satisfied/ satisfied.
Q3. Overall, how would you describe your experience of making an appointment?
73.5% of patients said good/ fairly good.
Q4. Overall, how would you describe your experience of your GP practice?
78.44% said very good/ good.
Q5. Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?
89.42% said very good/ good.
2022
The survey was sent to 578 patients with 132 patients completing. Results as follows:
Q1 Generally, how easy is it to get through to someone at your GP practice on the phone?
70.45% of patients found it very easy/ fairly easy
Q2 How satisfied are you with the general practice appointment times that are available to you?
71.22 % of patients are very satisfied/ fairly satisfied
Q3 Overall, how would you describe your experience of making an appointment?
75.76% of patients said good/ fairly good
Q4 Overall, how would you describe your experience of your GP practice?
78.79% said very good/ good