Online Appointment Booking System
Non-urgent advice: New Appointments System
Appointments are still very much at a premium. We would ask you to only book clinician appointments where absolutely necessary. For routine medication queries or administrative queries please speak to our reception team.
For minor illness please consider self help or consult with your local pharmacist.
Some of our services are now available online! Visit reception to pick up a registration form and you can start booking your appointments and requesting repeat prescriptions online!
This service is provided by Fountain Medical Centre in partnership with SystmOnline.
Please remember that if you use the internet to access information about your care and health records that you are responsible for keeping your username and password secure. The practice cannot be held responsible to breaches of confidentiality caused by patients themselves.
How to Register
Phone or attend the practice. The team will verify your identity and you will receive a secure password and username for your own online account. This will enable you to login to SystmOnline.
What You Can Do
There are a number of options available at present:
You are able to request alterations to your personal details, such as telephone numbers and addresses.
You can search for, book and cancel some of our appointments.
You can request your repeat prescriptions.
You can view your medical record.
Complete Health Review Questionnaires.
We hope that you will find access to this information electronically useful. If you find any information in your record that you disagree with, don’t understand or would like to remove your access to this feature please contact the surgery.
You can also use the service through your smart mobile phone or tablet using iOS or Android devices. Search your App store for the free “SystmOnline” App or follow these links:
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing this consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of any future contact via text messaging, then please contact us on the usual number.
Non-urgent advice: Cancel An Appointment
It is important that you inform the care navigation team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.