Important information about online access to patient records

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The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to
access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From 30th November 2022, some patients over the age of 16 may be able to see new information from your doctor (GP) on your online
account, though the NHS app, website or another secure record access app. This information may include notes from your
appointment as well as test results and letters.

You may not be able to view this information at times; this will depend on your practice policies and security systems. In addition, before giving access to records, your doctor may want to talk to you first, for example, about test results or to make sure that having access is of benefit to you, as there may be sensitive information on your record. They may also want to talk to patients who might benefit from support to make a decision about access to their records. If you have any concerns or if you need support or more information, please talk to practice staff or your doctor.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

It’s very important that you protect your login details to the NHS App, website or other online services. Don’t share your password with
anyone as they will then have access to your personal information. You should also make sure you log off as soon as you have finished viewing your record, as this may not happen automatically for some apps.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your doctor or practice staff.