Making Healthcare Information Accessible
The Accessible Information Standard aims to make sure that
people who have a disability, impairment or sensory loss get
information that they can access and understand, and any
communication support that they need from health and care
services.
The Standard tells organisations how they should make sure that
patients and service users, and their carers and parents can
access and understand the information they are given. This
includes making sure that people get information in accessible
formats, for example by offering support from a British Sign
Language (BSL) interpreter, deafblind manual interpreter or an
advocate.
NHS England has produced the resources below to provide an
update on the accessible information standard:
If you need us to send you information in a different format to
our standard letter, for example large print or easy read, or if you
need help to communicate with us, for example because you use
British Sign Language, please let us know at reception. If these
needs change in the future please let us know at reception so
that we can update your record.