What happens with your information?

This is a short easy read to explain what Fountain Medical Centre does with your information.

  • This leaflet is called a privacy notice.
  • It tells you about the information we have about you.
  • It also tells you what we do with it and who we share it with.

Who and what Fountain Medical Centre are

  • We are part of the National Health Service (NHS) in England.
  • We provide you with medical care when you are ill

Why do we need information about you?

  • We need this information to make sure we give you the right treatment when you are ill

What information do we have about you?

The information we may hold includes:

  • Name and address
  • Telephone number.
  • Date of birth.
  • Records of the times you have visited the doctor, and what happened
  • Details of your family and support network.

We may have to share this information with others for your health and care services.

We will only do this if the law says we can.

Do we have any other information about you?

We may also need special types of information about you including:

  • Any health and safety concerns
  • Race

Are there any laws to protect your information?

  • Yes, there’s the General Data Protection Regulation, or GDPR for short.
  • And there’s the Data Protection Act 2018.
  • There are other laws too. Please see the full privacy notice for these.

We follow these laws to make sure your information is protected.

What do these laws say?

The law says that we must:

  • Not keep information about you for longer than needed.
  • Destroy your information securely when we have finished using your information.
  • Make sure the information is correct.
  • Let you know what information we hold, and why we need it.

How do we look after your information?

  • We make a computer record about you and your health.
  • We use appropriate safety measures to help stop your information from being lost or used in the wrong way.

Who can see your information?

We take protecting your privacy very seriously.

  • Only our staff who need to see your information are able to do so- these are people who need to access your information to help you.
  • They use your information in strict confidence and it is not shared with anyone who doesn’t need to know.

What are your rights?

  • You have the right to ask for a copy of the information we hold about you.
  • You have the right to let us know if we have made a mistake and ask us to correct it.
  • You also have the right to complain to the Information Commissioner.

You have some other rights as well.

Who can you ask for help, or complain to?

Please contact us if you:

  • are not happy with the way your information has been used
  • wish to use one of your rights

Who else can you complain to?

NHS Leeds West Clinical Commissioning Group (CCG)

The Practice is part of the NHS Leeds West CCG who are committed to working with patients and local people to deliver high-quality Services.

Suites B5 – B9, Wira House, Wira Business Park, West Park Ring Road , LEEDS,

LS16 6EB

Tel: 0113 8435470

Web: www.leedswestccg.nhs.uk

NHS England

The main aim of NHS England is to improve the health outcomes for people in England, and has overall responsibility for all NHS services.

PO Box 16738, Redditch B97 9PT

Tel: 0300 311 2233 (Monday to Friday 8am to 6pm, excluding English Bank Holidays).

Email: [email protected]

(please write ‘for the attention of the Complaints Manager’ in the subject line).

Web: www.england.nhs.uk/contact-us/complaint

The Parliamentary and Health

Service Ombudsman  (PHSO)

The PHSO undertakes independent investigations into complaints alleging that government departments and other bodies in the UK, including NHS England, have not acted properly or fairly or have provided a poor service.

Millbank Tower, Millbank, London. SW1P 4QP

Tel: 0345 015 4033

Email: [email protected]

Web: www.ombusman.org.uk

Leeds Patient Advice and Liaison Service (PALS)  – NHS England

PALS provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide,  guiding you through the different services available from the NHS.

Tel: 0300 311 2233

Leeds Independent Health Complaints Advocacy (LIHCA)

Provides independent support to make an NHS complaint. For Leeds residents, even it the treatment was elsewhere.

Tel: 0113 2440606 (Mon. to Fri. 9am to 5pm)

Email: [email protected]

Web : www. advonet.org.uk.

Care Quality Commission

Independent Regulator of Health and Social care in England.

England based National Customer Service Centre Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Tel: 03000 616161 Fax:03000 616171

Web: www.cqc.org.uk