This service is only for patients aged over 1 year
Why is this a good thing for patients?
Community pharmacies are local, open longer hours than the GP practice and can offer you the same consultation outcome at a time that is more convenient for you. If the pharmacist thinks you need to see the GP, they can help arrange an urgent appointment for you.
Patients who have already used the service liked the convenience of having a consultation on the same day, or a day that suited them, at a pharmacy of their choice. 78% of people who had a consultation with a community pharmacist were successfully helped.
Pharmacists are qualified healthcare professionals and experts in medicines. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you.
This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.
Why does the Receptionist / Care Navigator need to ask what’s wrong with me?
It is not a case of the receptionists being nosey!
The reception/care navigator staff are members of the practice team and it has been agreed by the GP’s that they should ask patients ‘why they need to be seen’.
Reception staff/Care Navigators are trained to ask certain questions in order to ensure that you receive:
· the most appropriate medical care,
· from the most appropriate health professional,
· at the most appropriate time.
Receptionists / Care Navigators are asked to collect brief information from patients:
1. To help doctors prioritise house visits and phone calls
2. To ensure that all patients receive the appropriate level of care
3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception / Care Navigator staff, like all members of the team, are bound by confidentiality rules
· Any information given by you is treated strictly confidentially.
· The Practice would take any breach of confidentiality very seriously and deal with accordingly.
· You can ask to speak to a receptionist in private away from reception.
· However, if you feel an issue is very private and do not wish to say what this is then this will be respected.
Thank you for your support